Due to the characteristics of Etools, and being a software as a service, we can not offer refunds once an order is submitted. Refunds will be made only in the event that the subscription/order has not been properly activated and the user decides to unsubscribe/cancel. To unsubscribe and demand a refund payment, send us a email to firstname.lastname@example.org and we will do our best to answer by the next business day.
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